The terms and conditions of services to be performed by EMG includes but not limited to, the following:
A. “EMG” shall provide residential and or commercial calls for “Client” in accordance with the locations that “Client” Specifies. “EMG” shall provide the specified amount of calls in accordance with “Client”.
B. “EMG” will provide dedicated phone lines with a specified area code of the city or cities being worked by “Client“ and be assigned to telemarketers who will identify themselves as representatives of “Company Name”
C. “EMG” will contact “Client“ each week to ensure “Client“ has received the reporting analytics.
D. Delivery of calls. “EMG” will place calls based on a quota per caller until the campaign is fulfilled according to the contract.
BILLING & REFUND POLICY
a. Invoices shall be submitted in an itemized format from “EMG” for all calls generated from each order
b. Call credits are not equivalent to actual cash value due to terms of contract and large campaign discounts. All refunds will be credited back to “Client” for actual cash value of agreed price , less than 25% of the last order for administration fees, which will not include promotional calls. Promotional calls and any discount value are automatically deducted from the refund. (The 25% includes 3.5 % of last payment credit card processing fees, original local phone lines purchased for clients, as well as employee or computer operation fees.)